After Sales Service

For more customer benefit

Support Hotline for technical support

Our Support-Hotline offers our customers personal contact with competent employees from Monday to Friday.

The shortest response times are possible with, for example, remote maintenance. If this cannot solve the problem, we shall arrange a visit to your premises as soon as possible.

Download our support module for quick support.

Please download our Premetec support module so that we can provide support via remote maintenance as quickly as possible.

You can download the support module with the following button, and start using it immediately without installation.


As a matter of principle, our machines are designed to have a long service life. On account of continual further development of the applied technologies, we offer you individual adaptations up to the state of the art for both the hardware and software components supplied by us. So that these adaptations run smoothly, we offer our customers online meetings with the responsible design engineers.

Download our meeting module for the right consultation

After arrangement, you can, for example, discuss your thoughts and ideas directly with our design engineers on the CAD project. For this purpose, use our Premetec Meeting module, which you download by clicking the following button, and can use immediately without installation.

Of course we assist you with upcoming repairs. We shall be pleased to assist with the transfer of your production facilities.



To ensure that the availability of your Premetec plant is ensured even under high load, we shall be pleased to offer you individual contracts for preventive maintenance performed by our skilled personnel.

Training and instruction

Of course we train your operating personnel during the commissioning of your Premetec plant in your factory. On request we will offer you additional training and instruction for, e.g., your repair personnel. Because, we at Premetec know that well trained personnel form the basis for reliable production.
Premetec Automation GmbH | Sommerbergstr. 42 | D-98527 Suhl

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